Effective Date: 01/06/2026

At oneapp, we strive to provide secure, fast, and reliable bill payment services through the Bharat Bill Payment System (BBPS). This Cancellation, Return & Refund Policy explains the circumstances under which cancellations, refunds, and reversals are processed.

1. Cancellation Policy

• Once a bill payment has been successfully processed through the BBPS network and a payment confirmation has been generated, the transaction cannot be cancelled.
• Customers are advised to verify the bill details, biller name, consumer number, and payment amount before confirming the payment.
• oneapp is unable to cancel or modify a transaction after it has been successfully authorized.

2. Return Policy

As oneapp provides digital bill payment services, no physical goods are sold or delivered. Therefore, returns are not applicable.

3. Refund Policy

Refunds may be processed only in the following situations:

a) Failed Transactions

If the customer's account has been debited but the payment fails due to a technical issue, network failure, or bank processing error, the amount will be automatically reversed to the original payment source as per the applicable banking and BBPS guidelines. Refund timelines depend on the payment method, participating bank, and biller.

b) Duplicate Payments

If duplicate payments are made for the same bill, the refund or adjustment will be subject to the biller's verification and applicable policies. Customers may be required to contact the respective biller if the payment has already been successfully credited.

c) Pending Transactions

If a transaction remains in a pending state, customers should wait until the final transaction status is updated. If the transaction ultimately fails, the amount will be refunded automatically to the original payment source in accordance with BBPS and banking procedures.

4. Non-Refundable Transactions

Refunds will not be provided in the following cases:

• Successful bill payments made using incorrect consumer details provided by the customer.
• Payments successfully credited to the intended biller.
• Incorrect biller selection by the customer.
• Delays caused by the biller's internal posting process after successful payment confirmation.

5. Refund Processing Time

Where a refund is applicable, it will generally be credited to the original payment source within the timelines prescribed by the participating bank and BBPS ecosystem. Actual timelines may vary depending on the payment instrument and banking partner.

6. Dispute Resolution

If a customer does not receive a refund within the applicable timeframe, they should contact oneapp Customer Support with the following information:

• Transaction ID
• BBPS Reference Number (if available)
• Registered Mobile Number
• Payment Date
• Payment Amount
• Biller Name

oneapp will coordinate with the bank, BBPS participant, and the biller to resolve the dispute in accordance with the prescribed grievance redressal process.

7. Contact Us

For any cancellation, refund, or payment-related queries, please contact:

oneapp Customer Support
Email: support@cubeoneapp.com
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (excluding public holidays)

By using oneapp's bill payment services, you acknowledge that you have read, understood, and agreed to this Cancellation, Return & Refund Policy.